Customer Experience Advisor
We offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With over 50 employees and growing, Yuno Energy is a home energy provider that gives people complete visibility of their usage, spending, and payments from just one app.
The successful candidate will be highly target-driven with strong experience working with customers.
Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.
About This Role:
- €25,000 basic salary with a €5,000 bonus structure.
- After 6 months of probation salary increases to €26,250 basic salary with a €5,250 bonus structure.
- The first month's bonus is guaranteed.
- Based full-time in our Sandyford Office - Dublin 18
Your New Key Role Responsibilities
- Manage 50-70 incoming telephone calls per day.
- Identify and assess customers’ needs to resolve their issues.
- Build relationships and trust with customers through open and interactive communication.
- Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
- Meet personal/customer experience team SLA targets.
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Experience resolving Customer requests on the first contact.
- This role will require working Shifts including some Weekends or Bank Holidays
Essential Skills & Experience
- Customer Support/Service experience preferred.
- Customer orientation and ability to adapt/respond to different types of situations.
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively.
- A desire to provide Best in Class customer experience.
- Ability to provide strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices is desirable
- Excel experience preferred.
- Experience in the energy industry is an advantage.
Career Incentives & Benefits
- Competitive salary & bonus structure
- Pension Contribution Scheme
- Health Insurance Group Scheme & EAP with Laya Healthcare
- Great career progression opportunities in a growing company with strong market growth
- Fast-paced and friendly team environment
- Continual training and development
- Annual leave, increasing with service.
- Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
- Established CSR, Wellness, and Social Committees, and great social events.
- Refer a Friend Scheme
- Tax Saver Travel Tickets & Bike to Work Scheme
This is not the first time we’ve disrupted the market through innovation. Our team also created PrepayPower, Ireland’s largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.
And as early adopters of smart meter technology, we built app-based services now used by 180,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland’s highest-rated energy provider on Trustpilot.
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
- Department
- Customer Experience
- Locations
- Dublin 18
- Yearly salary
- €25,000
About Yuno Energy
This is not the first time we’ve disrupted the market through innovation. Our team also created PrepayPower, Ireland’s largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.
And as early adopters of smart meter technology, we built app-based services now used by 175,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland’s highest-rated energy provider on Trustpilot.
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
Customer Experience Advisor
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